AI Image Change Refund Policy

Overview

Once payment is completed, all purchases are generally considered final. Unless required by applicable law or approved after review under this policy, completed payments are generally non-refundable.

This Refund Policy explains when refund requests may be reviewed for purchases made through AI Image Change. Unless otherwise agreed in writing, this policy applies to all purchases made on the platform.

This policy does not limit any mandatory consumer rights you may have under applicable law. If any part of this policy conflicts with applicable law, the applicable law will prevail.

Scope

This policy applies to:

• Monthly subscription payments
• Yearly subscription payments
• One-time credit package purchases
• Duplicate charges
• Verified billing errors

Important Notes

• Refund requests must be submitted by the account owner.
• Refund approval is not automatic. A refund request window does not mean a money-back guarantee.
• Each request is reviewed based on the product type, usage status, payment status, applicable platform rules, risk signals, and legal requirements.
• Completed payments are generally non-refundable for personal reasons, subjective purchasing decisions, or user-side mistakes, including but not limited to changing your mind after payment, no longer needing the service, purchasing the wrong product, plan, subscription, or credit package, purchasing both a subscription and a credit package by mistake, forgetting to cancel, receiving incorrect information from a third party, or not using the service after purchase.
• Refunds are issued only to the original payment method used for the purchase.
• Payment processing fees, taxes, currency conversion costs, exchange-rate differences, and other non-recoverable transaction costs may be deducted from any approved refund where permitted by applicable law.
• After a refund is approved, final processing times depend on banks, card issuers, and payment providers, which are outside our control.

Refund Request Window

Refund requests should be submitted within 7 calendar days of the original transaction date, based on the payment success time in UTC, and are subject to the product-specific conditions described below.

The 7-day period is only a refund request review window. It does not mean a 7-day no-questions-asked refund, full refund guarantee, or automatic refund promise.

Submitting a request within this period does not guarantee that a refund will be approved.

Requests submitted after the applicable request window may be declined.

Situations Generally Not Eligible for Refund

To the extent permitted by applicable law, the following situations are generally not eligible for a refund:

• The refund request is submitted after the applicable refund request window
• Refund requests based on personal reasons, subjective purchasing decisions, or user-side mistakes, including but not limited to changing your mind after payment, no longer needing the service, purchasing the wrong product, plan, subscription, or credit package, or purchasing both a subscription and a credit package by mistake
• You forgot to cancel before a renewal payment was processed
• You made a purchase decision or accidental purchase based on information, advice, instructions, or promises provided by a third party
• You did not use the service after payment, unless there is a verified platform-side billing error or service issue
• You are dissatisfied due to unsupported prompts, user-side settings, user-side configuration, third-party limitations, upstream model behavior, or requests involving content that violates our policies
• Your account has been suspended, restricted, or terminated due to abuse, fraud, chargeback abuse, risk-control evasion, or violation of our Terms
• Payment processing fees, taxes, currency conversion costs, and exchange-rate differences, unless otherwise required by applicable law

Monthly Subscriptions

Monthly subscriptions are billed in advance for each billing cycle.

Once a monthly subscription payment is completed, the payment for that billing cycle is generally non-refundable.

If any subscription credits, features, benefits, or services from the billing cycle have been used, the payment is generally non-refundable.

Canceling a monthly subscription only stops future renewals. It does not automatically entitle you to a refund for the current billing cycle or for any previously processed charge.

Not using the subscription after payment does not automatically make the order eligible for a refund.

Yearly Subscriptions

Yearly subscriptions are billed in advance for the applicable subscription period.

A refund request for a yearly subscription must be submitted within 7 calendar days of the original transaction date.

A yearly subscription may be eligible for refund review only if less than 8% of the subscription credits included in that order have been used.

If 8% or more of the subscription credits included in that order have been used, the order is generally non-refundable.

Even if a refund is approved as an exception, payment processing fees, taxes, currency conversion costs, exchange-rate differences, used credits, used benefits, and other non-recoverable costs may be deducted from the refund amount where permitted by applicable law.

Final eligibility will be determined after review of the order’s usage status, payment status, applicable rules, risk signals, and legal requirements.

One-Time Credit Packages

One-time credit packages are standalone purchases and are separate from subscriptions.

A one-time credit package may be eligible for refund review only if it is completely unused and the request is submitted within the applicable refund window.

Once any credits from a one-time credit package have been used, regardless of the amount used, the order is generally non-refundable.

Purchasing the wrong credit package, purchasing more credits than intended, or purchasing a credit package in addition to a subscription by mistake does not automatically make the order eligible for a refund.

Free credits, promotional credits, bonus credits, compensation credits, and goodwill credits are generally non-refundable and cannot be redeemed for cash.

Refund Requests That May Be Reviewed Case by Case

The following refund requests may be reviewed on a case-by-case basis:

• You were charged more than once for the same order
• You were billed after cancellation due to a verified platform-side system error
• A platform-side incident prevented access to the core generation function for 72 consecutive hours or more
• A verified billing error occurred
• A refund is required under applicable law

For this policy, “a platform-side incident prevented access to the core generation function for 72 consecutive hours or more” means that your account was unable to submit core generation requests for at least 72 consecutive hours due to an incident caused by our platform.

This usually does not include:

• Scheduled maintenance announced in advance
• User-side network, device, browser, payment, or configuration issues
• Unsupported prompts, unsupported file types, unsupported inputs, or policy-violating requests
• Partial outages, degraded performance, slower generation speed, queue delays, or temporary interruptions
• Interruptions, output variations, degraded results, or limitations caused by third-party infrastructure, payment providers, cloud providers, or upstream model providers

We may still review the above situations and offer compensation or other remedies at our discretion.

Refund Amount

If a refund is approved, the refundable amount, if any, will generally be determined based on the amount actually paid for the original order, order type, usage status, used credits, used benefits, payment status, applicable rules, risk signals, and legal requirements.

Unless otherwise required by applicable law:

• Payment processing fees are generally non-refundable
• Taxes are generally non-refundable
• Currency conversion costs are generally non-refundable
• Exchange-rate differences are generally non-refundable
• Third-party service costs, model-generation costs, and other non-recoverable transaction costs may be deducted from the refund amount
• Used credits, consumed benefits, or granted entitlements may be deducted, revoked, reduced, adjusted, or removed

Displayed amounts and settled amounts may vary due to exchange rates, clearing, settlement, card network rules, or payment provider rules.

If we approve a refund as a one-time goodwill exception, the refund may be partial rather than full where permitted by applicable law.

Access, Credits, and Entitlements After Refund

If a refund is approved:

• Credits, subscription entitlements, promotional benefits, or other usage rights associated with the refunded order may be revoked, reduced, adjusted, or removed
• If related benefits have already been consumed, we may apply equivalent deductions, rollbacks, account limitations, or other reasonable adjustments
• If a refund-related adjustment causes your balance or account status to become insufficient for continued access to certain features, access may be limited until the issue is resolved
• Refund anomalies, chargeback conflicts, abuse signals, or fraud-risk indicators may trigger additional review or risk controls

How to Request a Refund

Please submit your refund request by email to support@aichangeimage.com and include the following information where possible:

• Email subject line recommended: Refund Request - Order ID
• Account email address
• Order ID and/or invoice ID
• Transaction date and amount paid
• Reason for the refund request
• Any supporting screenshots or records, if available

We may ask for additional information to verify the request. If required information is missing, incomplete, inaccurate, or inconsistent with account records, the request may be delayed or declined.

Review and Processing Timeline

• Initial review: usually within 3 business days
• Final decision: usually within 7 business days
• If approved, the return of funds depends on your bank or payment provider and commonly takes 5-10 business days
• If required information is missing, review timelines restart once complete details are received
• Business days are calculated in UTC, Monday through Friday, excluding statutory holidays
• Review timelines begin once we confirm receipt of a complete request; requests submitted outside business hours typically begin processing on the next business day

Cancellation Is Not the Same as a Refund

Canceling a subscription only stops future renewals.

Canceling a subscription does not automatically entitle you to a refund for the current billing cycle or for any previously processed charge.

You are responsible for canceling your subscription before the next renewal date if you do not want to continue using the service.

Chargebacks

If you initiate a chargeback without contacting support first, we may limit account access while we investigate the dispute.

If an order is already under chargeback review, duplicate refund processing for that order may be paused until the chargeback outcome is finalized.

Chargeback abuse, repeated disputes, false claims, or attempts to receive both service access and a refund may result in account restrictions, termination, or additional risk review.

Abuse and Risk Review

We reserve the right to decline refund requests, limit account access, or apply additional review if we detect abuse or risk signals, including but not limited to:

• Repeated refund requests
• Repeated purchases followed by refund requests
• Suspicious payment behavior
• Use of multiple accounts to bypass limits
• Attempts to consume credits, download outputs, or use paid features before requesting a refund
• Chargeback misuse
• Fraud, policy violations, or risk-control evasion

Appeals

If your refund request is declined, you may submit one appeal with additional supporting information within 7 calendar days of the decision notice.

Please send appeal materials to support@aichangeimage.com and include your original order ID plus the word Appeal in the subject line.

Appeals without new supporting information may be declined.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our products, billing practices, legal requirements, or operational needs. The latest version posted on this page will be the effective version.